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The below section is compiled with regularly asked questions and can answer most of your questions you might have at this time. We are available 24 hours 7 days a week to assist you with professional and caring service. If you cannot find an answer to a question you might have please click on the "Get in Touch" button on your right so we can post the question and it's answer on this page so other can also benefit from it but should you need urgent response please select your closest branch from the Contact Us menu and call us directly.


  • What do funeral directors do?

    Primarily they care and safeguard the deceased person until final disposition, including embalming and restorative work. A growing number of funeral directors are trained as grief counselors to help families through the bereavement process. They also arrange and provide an orderly series of events that finalize the funeral, the final disposition, and legal paperwork so the family can proceed forward. They also provide the physical establishment in which all of this can be accomplished.
  • What purpose does a funeral serve?

    The funeral and the ceremony that accompanies it are indeed very important. For those who are left behind, a funeral provides a place for family and friends to gather for support and to reminisce; an opportunity to celebrate the life and accomplishments of a loved one; a chance to say goodbye; and the focal point from which the healing process can begin.

    The funeral identifies that a person's life has been lived, not that a death has occurred. It is also important to notify the community that this person has died. There are people beyond the immediate family who have the right to grieve a death.

  • Are the services of a funeral director necessary to bury the dead?

    Yes, an registered undertaker need to comply with all the legal documentation required by the Department of home affairs. Each cemetery does have different regulations and bylaws. In some rural areas, a funeral director is not required to be present for the burial, as long as the cemetery has a copy of the death certificate.
  • Is a funeral or memorial service always held in a funeral home or place of worship?

    A service can usually be held at any location that family and friends feel would be comfortable and appropriate. Your funeral director can assist with arranging a meaningful service.
  • Can a function less formal than a funeral or memorial service be arranged?

    A Gathering of Friends is a less formal event. It allows family and friends to share their loss and treasured memories of the deceased. A Gathering of Friends may include light refreshments and can be held at any appropriate location, including an accommodating funeral home, a park, a restaurant, or the home of a family member or friend.
  • Does the price I receive from the funeral home include everything?

    The Funeral Director is responsible for explaining all the charges that specifically pertain to the funeral home's services and merchandise sold stated on its general price list. Any additional charges may fall under the category of cash advances. These additional charges might be for opening and closing the grave, clergy honorarium, newspaper notices, flowers, organist, church sexton, etc.
  • Why are funerals so expensive?

    There is a great range in prices for services and merchandise from your Mosaic Funeral Group, depending on the type of funeral you purchase and each company's price structure. The perception that funerals are too expensive usually can be attributed to a lack of familiarity with the normal price range. If you find that the price for certain services and merchandise seems too high, you should check into different types of funerals and different companies until you find the price that fits your budget.

    Obviously, it is difficult to comparison shop in an at-death situation. Therefore, it is important to speak with your local funeral director ahead of time. By preplanning, you can find a provider whose services and merchandise fit your budget.

  • Will life insurance funerals policy pay for funerals?

    Yes, as a convenient method of payment, Mosaic Funeral Group will allow for an insurance assignment. This assignment transaction is processed by the funeral home, releasing only the funeral expenses to the funeral service provider, and with any remaining balance going directly to the beneficiary. The insurance assignment is an effective, convenient means in which to cover funeral expenses.

    Keep in mind that it's very important to speak with your local funeral provider, to ensure that your insurance policy is applied to the type of funeral service you want. Simply having life insurance will not make the important decisions that must be made in regard to you funeral -- which funeral home will take care of the service, what types of service will be held, how much will be spent on the funeral service, etc.

    Please note, that all funeral expenses will need to be settled 24 hours before the funeral or memorial service. Should the insurance or policy be used as payment please make the arrangement for 48 hours later than the expected date of payment.

  • Is it appropriate to have a viewing and not a service?

    Yes, if that is the wish of the family, Mosaic Funeral Group will arrange designated times for calling hours, have the times published in the newspaper and simply add to the obituary that services will be private or at the convenience of the family. This information will make it clear to the public as to arrangements, and fulfill the wishes of the family.
  • How can I personalize a funeral service?

    One way is to bring personal items into the funeral home to be displayed in or near the casket. Example: an avid golfer might have a favorite putter placed in the casket. An avid hunter or fisherman might have some of their personal effects or trophies displayed on a memory table. A person who quilted could have the casket draped with a quilt they made. An artist could have their work displayed. A persons favorite rocking chair could be brought to the funeral home and placed next to the casket.
  • Do clergy always officiate at a funeral service?

    In conjunction with, or sometimes in place of a clergy person, family or friends may share personal thoughts, memories and feelings about the deceased as part of the service.
  • May I make the necessary arrangements in advance?

    Yes, usually all arrangements may be made in advance. When you plan ahead, you will be able to consider the many options available. You will have the opportunity to make an informed decision about your funeral and cemetery arrangements, and the form of memorial you prefer. You will be able to make choices that are meaningful to both you and your family, and you will gain peace of mind knowing your family and friends will be relieved of the emotional and financial burden often associated with making arrangements when a death occurs. By prearranging your funeral and cemetery arrangements, you benefit by purchasing at today's prices, free from inflationary pressures in the future.
  • How soon after or long after a death must an individual be buried?

    Considerations include the need to secure all permits and authorizations, notification of family and friends, preparation of cemetery site and religious considerations. For example, Orthodox Judaism requires that the body be interred within 24 hours of death, some Muslamic faiths require that the body be interred before sundown on the day of death.
  • What are the options concerning the time of a service?

    While most services are held in the morning or afternoon, some families are now choosing to have services held in the evening hours for the convenience of family and friends. This enables more people to attend the service who otherwise might be unable to be excused from their place of employment during the day.
  • Do funeral directors have the opportunity to take advantage of the bereaved?

    The most important quality that enables the funeral director to provide services in the community is his or her reputation for honesty and good will. In fact, a good reputation is the key factor in being able to stay in business. If a particular funeral director took advantage of the bereaved, it would not be long before the community responded to those actions by going to a different funeral director.
  • How much does a funeral cost?

    A funeral, like any other service, can have a range of prices depending on the provider. It is similar to asking "How much does a wedding cost?" Funeral costs are divided into two categories: services, as provided by the funeral director and funeral home staff; and merchandise, such as caskets, outer burial containers, urns, etc.

  • How can I best shop and compare funeral service providers?

    Talking with friends who have used the services of a funeral home or your personal experience from attending funeral services of friends or relatives at a variety of funeral homes are excellent methods of comparison. You might also consider just stopping by a funeral home unannounced to experience how you are treated. To a lesser degree, you can also gain some experience from randomly contacting various firms by telephone.

    Visit to see if complaints have been filed against a local funeral director, and whether they were satisfactorily resolved. Also, you can call one of the National Funeral Directors associations, which have standards of ethics, to see whether your local funeral homes are members.

  • How can I get an idea about the costs of caskets?

    Mosaic Funeral Group home will gladly discuss prices on the phone, send you a copy of the price list or arrange an appointment to see available caskets.
  • What are the different types of burial caskets?

    Most caskets are made of either wood or metal. Metal caskets are made of either bronze, copper, steel or stainless steel. Wood caskets are available in a variety of types of wood. Interiors of caskets are usually made with velvet or crepe; however, other materials may be available.
  • Why are some casket prices more than others?

    It depends upon the materials with which the casket is made. Obviously, a casket made of bronze would be priced higher than one made of steel. A casket made of solid mahogany would be more costly to manufacture than one of soft pine wood. A casket with crepe interior materials would be priced less than an interior of velvet because of the cost of the material. It depends upon what materials the casket shell is made of, the interior materials and any protective features included in that particular model.
  • Can I build by own casket?

    As a matter of fact, you can, although as a matter or practicality, it may present some challenges for you. As a franchise group all caskets and coffins will need to be tested for quality and approval. This will only be done by the franchisor in Nelspruit Mpumalanga. We will only accept coffins and caskets from the Mosiac Funeral Group Franchisor’s approved suppliers.
  • What are burial vaults and graveliners?

    These are the outside containers into which the casket is placed. Burial vaults are made of a variety or combination of materials including concrete, stainless steel, galvanized steel, cooper, bronze, plastic or fiberglass. A graveliner is a lightweight version of a vault which simply keeps the grave surface from sinking in.
  • Must I purchase a burial vault?

    South-African local law does not require that you buy a container to surround the casket in the grave. However, many cemeteries require that you have such a container so that the ground will not sink. Either a graveliner or a burial vault will satisfy these requirements.
  • Must an obituary be published in a newspaper?

    The publication of an obituary notice is a matter of your personal choice. While most newspapers control the editorial format, you have the right to limit the amount of information, if any provided to them.
  • Should a child attend a funeral?

    Children grieve just as adults do. Any child old enough to form a relationship will experience some form of grief when a relationship is severed. As adults we may not view a child’s behavior as grief as it often is demonstrated in ways which we misunderstand as "moody", "cranky", "withdrawn" or other behavioral patterns which do not appear to us to be grief.

    When a death occurs children need to be surrounded by feelings of warmth, acceptance and understanding. This may be a tall order to expect of the adults who are experiencing their own grief and upset.

    Caring adults can guide children through this time when the child is experiencing feelings for which they have no words and thus can not identify. In a very real way, this time can be a growth experience for the child, teaching about love and relationships.

    The first task is to create an atmosphere in which the child's thoughts, fears and wishes are recognized. This means that they should be allowed to participate in any of the arrangements, ceremonies and gatherings which are comfortable for them.

    First, explain what will be happening and why it is happening at a level the child can understand. A child may not be able to speak at a grandparent's funeral but would benefit greatly from the opportunity to draw a picture to be placed in the casket or displayed at the service. Be aware that children will probably have short attention spans and may need to leave a service or gathering before the adults are ready. Many families provide a non-family attendant to care for the children in this event.

    The key is to allow the participation, not to force it. Forced participation can be harmful. Children instinctively have a good sense of how involved they wish to be. They should be listened to carefully.

  • What happens if someone close to me dies away from home?

    After the death has occurred, the most prudent decision would be to call your funeral service. Your funeral director will be able to make the necessary arrangements to transfer the deceased, relieving the family of the burden of dealing with unfamiliar people, places and related issues.
  • Must a casket be transported to the cemetery in a hearse?

    While a hearse or casket coach is most commonly used for this purpose, other options are often appropriate. Families might consider more personalized and meaningful options for example, a fire fighter may be transported on a fire truck.
  • Why do I need to purchase Certified Copies of a death certificate?

    Certified copies are used as proof of death for the transfer of stocks and bonds, banking transactions and life insurance. Your funeral provider can help you determine how many you may need to settle an estate and also secure them for you.
  • If I donate my remains to medical science, can there still be a service?

    In addition to coordinating the donation, your funeral home can arrange for either a Memorial Service or a Gathering of Friends to be held at a time and place convenient for the family. Please note that the family will still need to pay for the removal and storage of their loved one until the transfer is completed to the medical centre.
  • After my death, how can my funeral home send me to my cemetery which is out of state?

    In many cemeteries today, there is a funeral home on the grounds. If not, then arrangements would have to be made with the cemetery for the preparation of the grave.
  • Is it possible to have a traditional funeral if someone with AIDS dies?

    Yes. Death because of AIDS is no different than any other cause of death.
  • What is double depth or 8feet?

    Many cemeteries either allow for the burial of two caskets in a grave or have specific sections where this type of grave is available. Double depth just means that one casket is placed in the grave at an approximate depth of eight feet. When a second interment is required, the second casket is placed on top of the first casket at standard depth.
  • How much do grave cost, and why aren't they priced the same all over

    Grave prices can really vary. Grave prices are normally set based on their location. Normally, graves in urban centers and private owned cemeteries are more expensive than in rural centers because of the replacement value of land. In addition, within the cemetery, grave prices can vary by the section in which the grave is located. For example, graves in a "feature" section -- where there is a central feature, such as a sculpture for the benefit of lot owners in that section -- may be more expensive than in non-feature sections. The number of interments permitted in a grave may also affect the price, as may the size of the grave. Graves which allow for a monument are more expensive due to the space required for the monument.
  • What is entombment?

    Entombment is the interment of human remains in a tomb or mausoleum. It involves placing a casket or cremation urn in a crypt or niche (individual compartment within a mausoleum or columbarium) which is then sealed.
  • What is a mausoleum?

    Historically, the word mausoleum comes from the large temple-like structure which was erected by Queen Artemisia in the ancient city of Harlicarnassua as the final resting place for her late husband, King Mausolus. Mausolus, from which the word mausoleum is derived, ruled over Caria in Asia Minor and died in 353 B.C. His mausoleum is now regarded as the fifth of the Seven Wonders of the World. The pyramids of Egypt and the Taj Mahal in India are others examples of ancient mausolea.

    A community mausoleum is simply a large building designed to provide aboveground entombment for a large number of people. Sharing the costs of the mausoleum with other individuals makes it more affordable than a private mausoleum. Crypts are designed to hold casketed remains. Following a casket entombment, the crypt is sealed, and a granite or marble front is attached. Niches will accommodate urns containing cremated remains. Following an urn entombment, a niche front of granite, marble, bronze, wood or glass is attached.

  • What are the advantages of a mausoleum burial?

    Mausoleum crypts are both clean and dry. They offer a viable alternative for those who simply have an aversion of being interred in the ground. Furthermore, with the growing shortage of available land for cemetery use, mausoleums will allow for a maximum number of entombments in a minimum amount of space.
  • Isn't a mausoleum only for rich people?

    In most cases, the cost of mausoleum entombment is comparable to the costs of interment in a lot with an upright.
  • How does a mausoleum protect the body?

    Because the casket is placed in a clean, dry, aboveground crypt, the remains are protected from water and the elements of the earth.
  • Can you actually see the bodies in a mausoleum?

    No. When you visit a mausoleum, you see the front of the crypt, which typically is made of granite or marble. The name of the person who has died, along with their years of birth and death, appears on the crypt front. The casket rests behind a solid, sealed panel which is placed behind the granite or marble crypt front.
  • May I make the necessary arrangements in advance?

    Yes, usually all arrangements may be made in advance. When you plan ahead, you will be able to consider the many options available. You will have the opportunity to make an informed decision about your funeral and cemetery arrangements, and the form of memorial you prefer. You will be able to make choices that are meaningful to both you and your family, and you will gain peace of mind knowing your family and friends will be relieved of the emotional and financial burden often associated with making arrangements when a death occurs. By prearranging your funeral and cemetery services, you benefit by purchasing at today's prices, free from inflationary pressures in the future. Setup a meeting at a Mosaic Funeral Group office for our arranging officer will gladly assist with a prearrangement.
  • Will a cemetery ever be used for something else? Can the bodies be moved and building built?

    Communities afford respect to cemeteries and to the memorialization which cemeteries provide. In order to protect interment rights holders, strict rules govern the use of cemetery lands. Graves are normally considered to be sold in perpetuity which restricts possible re-development.
  • In a hundred years will this cemetery still be here?

    We think of cemetery lands as being in perpetuity. These are cemeteries throughout the world that have been in existence well over a hundred years.
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  • What is cremation?

    Cremation is simply a form of disposition. The crematable casket is placed in a cremation chamber where, through a process of heat and evaporation, the body is reduced to its original elements- bone fragments, not ashes.
  • Can you have cremation with an open casket visitation?

    Yes, more families select an appropriate service to take place before the cremation or after. You may still have a traditional funeral with visitation, with the cremation disposition taking place after the service. The psychological benefits of viewing our loved ones and having the opportunity to say good-bye are well documented and are available with cremation.
  • Where does the cremation take place?

    Families who select Mosaic Funeral Group Home are comforted in knowing that the cremation will be done here in Brixton Crematoriom Johannesburg and Kremos in Randfontein crematory by licensed professionals.
  • Isn't direct cremation easier?

    Direct cremation usually means cremation with no coffin and the church services. Some people choose direct cremation believing that the quickest, simple option is best. However, all cultures recognize the need to come together to share and grieve at the time of death. Most people require something more than only disposing of a loved one. Grief shared is grief diminished.
  • What do you do with cremated remains?

    Most families select a form of memorialization with their cemetery of choice. At Mosaic Funeral Group we view the inurnment as the dignified act of memorializing cremated remains within a place of permanent rest. Contact our office for advise where the local memorial wall and or nisches are located.
  • Can cremated remains be scattered?

    A family may, if they wish, scatter the cremated remains of their loved one on privately owned property with the consent of the property owner. If you select scattering, always be sure to check you local, state and federal laws concerning scattering of cremains. Scattering, however, is neither practical nor considerate of all concerned. It may be very traumatic for family members to scatter fragmented, yet recognizable bone fragments of their loved one. In additional, later generations of the family may not have a place to go to pay tribute, if that private property has been sold or developed into something else. Only a cemetery provides for the dignified, permanent record and memorialization of cremated remains.
  • Do families who choose cremation need to purchase a coffin?

    South-Africa have regulations regarding the container in which human remains intended for cremation be presented. The container must be rigid enough to be easily handled and it must provide coverage of the remains. Additionally, the container must meet appropriate standards to ensure the health and safety of the crematory operator will be protected.
  • Is memorialization necessary when a loved one is cremated?

    Counselors agree that memorialization of a loved one aids friends and family with the grieving process. Family members who scatter a loved one's remains or store them in a box somewhere often regret that they have no place to go and pay their respects. Memorialization allows family members to publicly acknowledge a loved one's life and death.

Tombstone Memorials

  • Where do I start I've never had to do this before?

    You are no different than most people. Below we have listed some things that you may want to consider before you visit with a cemetery representative. Take a tape measure and a note pad with you.

    Visit your cemetery and look to see what types of memorials are in the different sections of the cemetery. Check to see what colors of memorials are in your area. Check to see what sizes are in your area Look at the different lettering styles and see which style you prefer (there are many ways to letter a memorial).Check out the designs on different memorials... are the designs carved into the face of the memorial or left flat?

    Search our webshop for our range of tombstone memorials or alternatively, draw a sketch, take a photo or send us the cemetery and grave number of the memorial you like.

    Apply for the a tombstone permit at the cemetery where the grave is located.

  • How long do I have to wait before ordering a memorial?

    Our advice is to wait at least 6-12 months erect a complete memorial tombstone. The will cause the soil to settle. Some cemeteries will only issue a permit after 6 weeks of the burial.
  • Will the foundation that goes under the upright memorial interfere with the burial?

    Not all cemeteries have adequate space built into the graves to allow for the burial and a memorial foundation so from time to time the complete memorial tombstone will need to be removed.
  • Can I have an upright memorial on my lot or grave space?

    Check with rules and regulations of the cemetery regarding designated areas for upright memorials and size requirements.
  • Can my memorial be as big as I want it to be?

    Most (if not all) cemeteries have rules regarding sizes of memorials. Some have very tight rules others have very relaxed rules. Check with your cemetery of choice regarding size restrictions.
  • Can I have any shape or color of memorial that I want?

    Yes, as long as the memorial conforms to the sizes allowed by the cemetery. Some cemeteries have a rule that the base stone must be the same material as the die stone.
  • Why can't I letter the back or ends of my memorial?

    Some cemeteries have rules, which state that lettering on memorials must only face the grave space, and not face other people's cemetery property.
  • Will my tombstone memorial fade in time?

    Most memorials today are made from granite and good granite will not fade or discolor in time. All granites are not created equal. Some are better than others. Check an older section in your cemetery and see how well the memorials have stood up over time. Marble on the other hand does fade.
  • How long will my tombstone memorial last?

    If your memorial is made from a good quality granite it will last for many hundreds of years, probably even thousands of years.
  • Why aren't all granites the same price?

    There are a number of reasons why granites differ in price. When a block of granite is removed from the ground there is a certain amount that is normal waste. With some granites the waste factor is much larger and obtaining good clear pieces becomes a problem so the price is higher. Sometimes granites that are imported from other countries are more expensive because of high freight costs and dollar fluctuations. Some granites are harder to polish than others hence a higher price.
  • Why does it take so long to complete my memorial?

    There are a number of factors that control the time it takes to complete and install your memorial. The first would be the availability of the granite, and second would be the time it takes to have drawings done and approved. Remember the old saying about having things etched in stone. Once the memorial is lettered it is permanent and it is very expensive to change. Always ask for either a scaled computer drawing or a full size drawing which you can approve. Mistakes can happen always double check the spelling and dates. The last reason it can take so long to complete your memorial is the foundation. Some cemeteries install their own foundations and sometimes only twice a year. Sometimes due to bad weather it can take longer to have the foundation installed. Once your memorial is installed it will be there forever, a few extra days or weeks should not even be a consideration.
  • Why can't cemeteries pour foundations in the winter?

    In most climates freezing is a major consideration for not installing foundations in the winter. Concrete does not set well if the temperatures are below freezing.
  • Why should you add the wife's maiden name to the memorial, nobody around here knew her by that name anyway?

    Consider your memorial to be the only permanent piece of history that there is. Family bibles and journals can get lost or destroyed so can other family records.

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Mosaic Funeral Group is a trusted and well known funeral service provider in the funeral and insurance industry.

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